SupportCandy 3.3.1 + Addons – Customer Support Plugin For WordPress

SupportCandy is the most reliable customer support plugin and ticket system for WordPress. Make your customers super loyal with amazing customer support and

SupportCandy Customer Support Plugin Features

• Email Piping (Channel)
  Allows customers and agents to create and reply to tickets directly from their email inboxes.
• Workflows
  Unlock the power of automation with SupportCandy workflows, revolutionizing the way you manage your processes.
• Service Level Agreements
  You can offer and track the time you take to respond to and resolve different types of incoming tickets from customers.
• Usergroups
  You can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members.
• Agentgroups
  You can create groups of agents to assign tickets just like individual agents. The supervisor of the group can assign tickets to his team members.
• Satisfaction Survey
  Collect customer feedback and rating for each ticket. This helps you understand how your team performs.
• Timer (Time tracking)
  Allows your agents to separately record the time spent on each ticket in the form of a stopwatch.
• Productivity Suite
  The productivity suite is a collection of features designed to help agents/users perform various tasks more efficiently and effectively.
• Reports
  Measure and improve the efficiency of your support using our advanced reporting.
• Private Credentials
  Allows your customers to share sensitive information within the ticket so that it is visible to only agents with permission.
• Schedule Tickets
  Automatically create periodic tickets by setting recurring time and information.
• Canned Reply
  Agents can save their replies which can be accessed in just a few clicks while replying to the tickets.
• Automatic close tickets
  Automatically close the ticket after x days of inactivity. You can also send an inactivity warning email to the customer before x days of closing the ticket.
• Export Tickets
  Export tickets in CSV format as per the current filter from the ticket list page.
• Print Ticket
  Add print ticket feature to SupportCandy using custom templates.
• Webhooks
  Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.
• Assign agent rules
  Conditionally assign agents to new tickets automatically using set rules and workload.